chloe deydier
194 days ago
Application stopped updating status
The last shown update is from a month ago and the application doesn’t seem to update new information. Haven’t touched or replaced the batteries. How do we request for the app to update us to today?
| App Version | 1.0.0 |
|---|---|
| Mobile Operating System | iOS 13.2 |
| Device | Iphone 7 plus |
chloe deydier
194 days ago
And I have ridden the bike since last update, including today.
chloe deydier
194 days ago
Cf photo
Amir Bayati
FOBO Admin
194 days ago
Dear Sir/Madam Thank you for your response. Unfortunately, we frequently encounter new batteries that are either dead on arrival or discharge quickly once in use. Our usual recommendation to clients is to opt for Energizer/GP/Maxell brands in the market, as our experience indicates that these brands tend to last the longest and have consistently proven to be reliable when new. We advise changing the sensor battery to a new one or checking the sensor's battery voltage using an ohmmeter/voltmeter, if available. The voltage should read more than 3v. For guidance on how to replace the battery, you can refer to the following video: https://www.youtube.com/watch?v=hjshOt_ZW-Q] Please keep us informed of the outcome after replacing the battery. Best Regards Customer Experience | Salutica Allied Solutions Sdn. Bhd. (a subsidiary of Salutica Berhad) 3 Jalan Zarib 6, Kawasan Perindustrian Zarib, 31500 Lahat, Ipoh, Perak, Malaysia T +605 320 6886 F +605 322 2029 | my-fobo.salutica.com.my
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Dear Sir/Madam Thank you for your response. Unfortunately, we frequently encounter new batteries that are either dead on arrival or discharge quickly once in use. Our usual recommendation to clients is to opt for Energizer/GP/Maxell brands in the market, as our experience indicates that these brands tend to last the longest and have consistently proven to be reliable when new. We advise changing the sensor battery to a new one or checking the sensor's battery voltage using an ohmmeter/voltmeter, if available. The voltage should read more than 3v. For guidance on how to replace the battery, you can refer to the following video: https://www.youtube.com/watch?v=hjshOt_ZW-Q] Please keep us informed of the outcome after replacing the battery. Best Regards Customer Experience | Salutica Allied Solutions Sdn. Bhd. (a subsidiary of Salutica Berhad) 3 Jalan Zarib 6, Kawasan Perindustrian Zarib, 31500 Lahat, Ipoh, Perak, Malaysia T +605 320 6886 F +605 322 2029 | my-fobo.salutica.com.my