Dear James Thank you for contacting FOBO and we are sorry for any inconvenience caused. Please note for access to your old FOBO Bike account and profile again in new App, you need to login with same account as before which you have logged in and installed sensors , If you don’t have access to primary email kindly provide us with below details for transferring ownership by writing an email to "cx@my-fobo.com" : 1. What is your email account that you logged-in for FOBO Bike 2 App in new App now? (It is available on top of the general setting page)  2. What was your email that you registered and installed sensors before in the old FOBO Bike App?  3. Send us a screenshot of the error message have you received during reinstalling sensors in new App, It is included with a sensor's ID and help us for transferring data. (Ensure sensor’s batteries are new) We look forward to serving you better.  Best Regards Amir Bayati Customer Experience | Salutica Allied Solutions Sdn. Bhd. (a subsidiary of Salutica Berhad) 3 Jalan Zarib 6, Kawasan Perindustrian Zarib, 31500 Lahat, Ipoh, Perak, Malaysia M  +6016 787 3175 | my-fobo.salutica.com.my