FOBO Cross-pair Technology
On Sat 23/4/2016 4:32 AM, From Lauris <lmps> Wrote:
Hello, I'm happy with Fobo, everything is wonderful, but now I have new phone. What is easiest way to get all the stuff in my new phone? I'd prefer not to uninstall and reinstall all the sensors :) Thank you!
On Sat 23/4/2016 7:29 AM, From Sameer Thakur <firstname.lastname@example.org>wrote:
Thanks for contacting us.
Please take note, you do not need to uninstall and reinstall the sensors if you want to change the device. You just need to log out from the old device and login using same email from new device , all the data under your account will be synced to your new device from our cloud. This is possible due to FOBO cross pair technology.
Do take note, before logging in to FOBO account on new device a re-activation link will be sent to your email to reactivate the account.
On 19 Feb 2016, at 07:44,
From Bob Hammons <rdha> wrote:
My cell phone died. My new cell phone says these are the wrong sensors. My old phone is dead so I could not disable the sensors before I tried the new phone. Now what do I do ? Thanks
On, Feb 19, 2016 at 0912, From Sameer Thakur <email@example.com> wrote:
Thanks for writing in to us.
Please login using the same email in your new mobile (the same email that you used to pair the sensors on your old mobile)
Our product follows cross pair technology, means you can login using the same email from any mobile and you can use the set.
You only need to reactivate the account by clicking on the reactivation link which you will receive in your email.
Do feel free to feedback for further clarification.
On Monday, 1 February, 2016 3:00 PM, From H Wrote:
Hi, I am trying to set up my Fobo using an iphone6. Prior to this i had linked the same Fobo set to my previous phone. Now as I try to set it up on the iPhone, it doesn't allow me to do so as it says this Fobo unit is owned by another device and hence the installation set up is cancelled. What do i do?
On Mon 1/2/2016 3:17 PM, From Sameer Thakur < Sameer@salutica.com.my> Wrote:
Thanks for writing in to us.
Please take note, you need to login using the same email (which you have used before to pair the set on your old phone) from your new phone, Fobo admin will ask for reactivation to confirm you are the rightful owner of the account, which will be sent to same email. Open the mail and click the blue 'reactivation link' and after receiving a successful prompt, go back to the app and click login again, and you can see the profile there.
You don’t need to release or even logout from the old phone. This is the convenience the Fobo technology provides. Once a new phone is reactivated, it will automatically logout the account from the old phone. You need to use the same email which you have used before to pair the set on your old phone. FOBO set is paired under your email account and you cannot pair the same set under new account until you release it from your old account.
This is possible because of FOBO Cross-pair Technology.
Do advise which FOBO product you are using and please send us the screenshot of the message appears on the screen when you are unable to pair.