MrAZ ishere
154 days ago
Sensor stopped detecting air pressure
My rear sensor reported flat tire despite the tire has air pressure. I have swapped sensor around but couldn’t replicate the same issue with the front sensor on my rear tire. The faulty sensor is still detected on the app, i have tried upgrading firmware but it says it’s on latest. Any other ideas?
| 应用程式版本 | 2.3.4 |
|---|---|
| 手机操作系统 | iOS 15.1 |
| 设备 | iPhone 12 |
amir@salutica.com.my
FOBO Admin
153 days ago
Dear Sir/Madam Thank you for contacting FOBO and we are sorry for any inconvenience caused. Kindly provide us with below details for investigating the issue by writing an email to "cx@my-fobo.com", 1. What is your email account that you logged-in for FOBO Bike 2 App now? (It is available on top of the user's profile page) 2. Send us a log files of your Bike's profile by going into User's profile page then scroll down and tap “Save and Send Log” button and email to "cx@my-fobo.com" 3. Share with us an invoice copy of your purchase We look forward to serving you better. Best Regards Amir Bayati Customer Experience | Salutica Allied Solutions Sdn. Bhd. (a subsidiary of Salutica Berhad) 3 Jalan Zarib 6, Kawasan Perindustrian Zarib, 31500 Lahat, Ipoh, Perak, Malaysia M +6016 787 3175 | my-fobo.salutica.com.my
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Dear Sir/Madam Thank you for contacting FOBO and we are sorry for any inconvenience caused. Kindly provide us with below details for investigating the issue by writing an email to "cx@my-fobo.com", 1. What is your email account that you logged-in for FOBO Bike 2 App now? (It is available on top of the user's profile page) 2. Send us a log files of your Bike's profile by going into User's profile page then scroll down and tap “Save and Send Log” button and email to "cx@my-fobo.com" 3. Share with us an invoice copy of your purchase We look forward to serving you better. Best Regards Amir Bayati Customer Experience | Salutica Allied Solutions Sdn. Bhd. (a subsidiary of Salutica Berhad) 3 Jalan Zarib 6, Kawasan Perindustrian Zarib, 31500 Lahat, Ipoh, Perak, Malaysia M +6016 787 3175 | my-fobo.salutica.com.my