Dear Pearl Thank you for your report. We're truly sorry for any inconvenience caused. We would appreciate it if you could share more details of the incident you are facing with writing an email to "cx@my-fobo.com", That will definitely help us to investigate the issue and provide a better user experience. We look forward to serving you better.  Best Regards Amir Bayati Customer Experience | Salutica Allied Solutions Sdn. Bhd. (a subsidiary of Salutica Berhad) 3 Jalan Zarib 6, Kawasan Perindustrian Zarib, 31500 Lahat, Ipoh, Perak, Malaysia M  +6016 787 3175 | my-fobo.salutica.com.my