Dear Spencer Tan Thank you for contacting FOBO and we are sorry for any inconvenience caused. Kindly write an email to "cx@my-fobo.com" and provide us with below details for investigating the issue:  1. What is your email account have you logged-in for FOBO Tire 2 App now? (It is available on top of the general setting page)  2. Send us a log files of your Car's profile by going into App settings user's profile, then tap “Save and Send Log” and send to "cx@my-fobo.com" We look forward to serving you better.  Best Regards Amir Bayati FOBO Support Team