Luis Alves
756 days ago
Bike list is empty after app 2.0
I’m in a business trip away from my bike but I noticed the app update to 2.0 emptied my bike list. I had my bike and my son’s bike as sharee, both gone. How will I re-pair my sensors if they were not released?
Additional Information
| App Version | 2.0.1 |
|---|---|
| Mobile Operating System | iOS 15 |
| Device | Xs |
Luis Alves
750 days ago
Just sent the support request through the app
Mayakovski
724 days ago
This happened to my app as well. I powered off the phone and then back on and my list came back. Make sure your phone has a strong internet signal when powering it back on.
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Dear Luis Thanks for your report and we are sorry for any inconvenience caused. Kindly write an email to fobo@salutica.com.my and provided us your email account and your son's account to investigating the issue, Best Regards Amir Bayati FOBO Support Team